Help & FAQ

Search the club directory by callsign, club name, or city. You can also browse the interactive map to find clubs near you.

If you are the FCC-listed trustee for your club's callsign, you can verify your identity and click "Claim" on your club's directory listing. This gives you admin access to manage the club on Groundwave.

Ask your club's trustee to claim the club first, then they can add you as an admin or officer. If you're having trouble reaching your trustee, contact us at support@groundwavehq.com and we'll help sort it out.

Sign up for a Groundwave account, then create a new club from the directory page. You'll enter your club's details and it will appear in the directory right away.

Claim an active individual callsign from the FCC ULS record. Another verified operator can vouch for the claim, or an administrator can review it.

Go to your account settings page and update your email address. You'll receive a confirmation email at the new address to complete the change.

Open your account settings and scroll to the "Danger Zone" section. From there, you can permanently delete your account and all associated data.

Share your club's Groundwave link with prospective members. They can request to join, and a club admin approves the request. There's no invite code needed.

Go to the Events tab and create a net event with the frequency, mode, and schedule. When it's time, start the net session from the Nets tab. Check-ins are logged digitally with automatic QRZ lookups.

Navigate to the Dues tab in your club workspace. Configure the amount, billing period, and optionally connect Stripe to accept online payments. Clubs can also track dues paid by cash or check.

Go to the Elections tab, create a new election, choose your voting method (plurality, ranked choice, majority, or supermajority), add candidates, and set a deadline. Members vote from the app and results are calculated automatically.

The Starter plan is free and includes up to 25 members, a club directory listing, a basic club homepage, and a map pin. It's a great way to get your club on Groundwave at no cost.

Go to the Overview tab in your club settings and select a plan, or click any upgrade prompt you see in the app. You can choose between monthly and annual billing.

Yes. There are no contracts. If you cancel a month-to-month plan your service will revert to Starter tier at the end of your billing period. Annual plans can be refunded pro-rated by reaching out to support@groundwavehq.com.

Yes. General and Extra plans both come with a 30-day free trial. No credit card is required to start your trial.

Groundwave works on all modern browsers, including Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.

Yes. All traffic is encrypted with SSL, data is encrypted at rest, and we never sell your data to third parties. We take security seriously.

Club admins can export the member roster as a CSV file. We're working on additional export options for other data types. If you need something exported, support@groundwavehq.com can help you.

Use the Feedback button in the app sidebar. Select "Bug Report" and describe what happened. Include screenshots if possible.

Use the Feedback button in the app sidebar and select "Feature Request." We read every submission and use your feedback to prioritize what we build next.

Email us at support@groundwavehq.com. We typically respond within one business day.