Effective Date: June 1, 2026
Operator: Whisker Tech LLC
By accessing or using Groundwave ("the Service"), operated by Whisker Tech LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use the Service. These Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and Whisker Tech LLC regarding the Service, and supersede all prior agreements and understandings.
Groundwave is a web-based platform for amateur radio clubs that provides member management, event scheduling, net logging, document storage, elections, messaging, dues tracking, and club directory services. The Service is available at groundwavehq.com and app.groundwavehq.com.
We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. We will make reasonable efforts to notify users of significant changes in advance.
You must be at least 13 years of age to use the Service. By creating an account, you represent that you meet this requirement. Club administrators are responsible for ensuring their club's use of the Service complies with applicable laws.
You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information when creating an account. You may not share your account or use another person's account without permission.
We use magic link email authentication. You are responsible for maintaining access to the email address associated with your account.
We reserve the right to suspend or delete accounts that have been inactive for more than 12 consecutive months, after providing 30 days' notice via email.
You agree not to:
Club administrators are responsible for the content posted within their clubs, including documents, messages, events, and club page content. We do not pre-screen content but reserve the right to remove content that violates these terms.
You retain ownership of content you upload to the Service. By uploading content, you grant Whisker Tech LLC a worldwide, non-exclusive, royalty-free license to store, reproduce, display, transmit, and sublicense (solely to service providers such as hosting and CDN providers) that content as necessary to provide, maintain, and improve the Service. This license terminates when you delete the content or your account, except for copies retained in backups (which are purged within 30 days) or content that has been shared within a club (which persists in anonymized form).
We respect the intellectual property rights of others and expect users to do the same. If you believe content on the Service infringes your copyright, you may submit a takedown notice to our designated DMCA agent:
DMCA Agent
Whisker Tech LLC
dmca@groundwavehq.com
Your notice must include:
Upon receiving a valid takedown notice, we will remove or disable access to the allegedly infringing material and notify the user who posted it. Users may submit a counter-notification if they believe the content was removed in error.
Groundwave offers callsign verification through the QRZ.com API. A verified badge indicates that the callsign has been confirmed through this process. We do not guarantee the accuracy of QRZ data and are not responsible for discrepancies in license information.
Some features require a paid subscription. Subscriptions are billed monthly or annually through Stripe. You may cancel at any time; cancellation takes effect at the end of the current billing period.
We offer a 30-day free trial for Standard and Pro plans. At the end of the trial, your club will automatically downgrade to the Starter (free) plan unless you provide a payment method. No credit card is required to start a trial or to use the free Starter plan.
Clubs that collect dues through Groundwave's Stripe Connect integration are subject to a 5% platform fee plus standard Stripe processing fees. The club is responsible for its own tax obligations related to dues collection. We are not a party to the transaction between the club and its members. We are not responsible for payment processing errors, chargebacks, refund disputes, or disagreements between clubs and their members regarding dues payments. Clubs using Stripe Connect are also subject to Stripe's Connected Account Agreement.
Subscription fees are non-refundable except where required by law. If you experience a billing error, contact us at hello@groundwavehq.com within 30 days and we will work to resolve it.
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of information as described in that policy.
Documents uploaded to the Service are stored on DigitalOcean Spaces. Individual files are limited to 25 MB. We are not responsible for the content of uploaded documents. Club administrators are responsible for ensuring uploaded content does not violate copyright or other laws. We do not guarantee the availability or durability of uploaded files and recommend maintaining your own backups.
Groundwave provides tools for club elections and voting. We facilitate the voting process but do not certify, validate, or guarantee the accuracy of results. Clubs are responsible for ensuring their use of the voting features complies with their own bylaws, articles of incorporation, and applicable regulations. Individual ballots are confidential; only aggregated results are disclosed.
You may delete your account at any time from the Account page. We may suspend or terminate accounts that violate these terms, with or without notice. Club owners may delete their club, which permanently removes all associated data.
Upon account deletion, your personal data will be removed in accordance with our Privacy Policy. Content you posted in clubs (messages, documents, check-ins) may persist in anonymized form.
The following sections survive termination: 7 (Content and IP), 8 (DMCA), 16 (Warranties), 17 (Liability), 18 (Indemnification), 19 (Arbitration), and 21 (Governing Law).
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE ARE NOT RESPONSIBLE FOR DATA LOSS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WHISKER TECH LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT, STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
You agree to indemnify, defend, and hold harmless Whisker Tech LLC, its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) content you upload to the Service.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
You and Whisker Tech LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding individual arbitration, rather than in court, except that either party may bring claims in small claims court if they qualify.
Arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Wake County, North Carolina, or at another mutually agreed location. The arbitrator's decision shall be final and binding, and may be entered as a judgment in any court of competent jurisdiction.
For claims under $10,000, you may choose whether the arbitration proceeds in person, by phone, or based only on written submissions.
Opt-out: You may opt out of this arbitration provision by sending written notice to hello@groundwavehq.com within 30 days of creating your account. If you opt out, disputes will be resolved in the state or federal courts located in Wake County, North Carolina.
YOU AND WHISKER TECH LLC AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, both parties waive the right to a jury trial. If a court finds that the class action waiver in this section is unenforceable as to a particular claim or request for relief, then that claim or request shall be severed and resolved in court, while the remaining claims shall be resolved in arbitration.
These terms are governed by the laws of the State of North Carolina, United States, without regard to conflict of law principles. Any legal action not subject to arbitration shall be brought in the state or federal courts located in Wake County, North Carolina, and you consent to the personal jurisdiction of those courts.
Whisker Tech LLC shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, labor disputes, government actions, internet or infrastructure failures, power outages, or acts of third-party service providers.
We may update these terms from time to time. We will notify registered users of material changes at least 30 days in advance via email or in-app notification. Continued use of the Service after the effective date of changes constitutes acceptance of the updated terms. If you do not agree to the changes, you must stop using the Service and may delete your account.
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by Whisker Tech LLC.
You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
For questions about these terms, contact us at:
Whisker Tech LLC
hello@groundwavehq.com
For copyright/DMCA notices:
dmca@groundwavehq.com